Returns & Refund Policy

1. Introduction

This Returns & Refund Policy outlines how The Company handles returns, refunds, and exchanges for products and parts purchased online or in-store, in accordance with New Zealand consumer laws.

 

2. Eligibility for Returns

Customers may request a return or exchange if:

The item is faulty or defective.

The item is not as described.

The item was damaged during shipping.

Returns for change of mind are not accepted, unless approved at The Company’s discretion.

 

3. Timeframe for Returns

Faulty or incorrect items must be reported within 7 days of receiving the product.

Damaged goods must be reported within 48 hours, including photos of packaging and contents.

 

4. Non-Returnable Items

The following items cannot be returned:

Electrical components once installed.

Custom-made or special-order parts.

Tuned, programmed, or modified ECUs/TCUs.

Items damaged due to incorrect installation or misuse by the customer.

Products that show signs of use, wear, or installation.

 

5. Condition of Returned Items

Items must be returned in:

Original packaging

Unused, uninstalled, and in resaleable condition

Including all accessories, manuals, and components

The Company reserves the right to reject returns that do not meet these conditions.

 

6. Return Process

 

1. Contact The Company to request a return and provide proof of purchase.

2. Provide photos if the item is damaged or faulty.

3. Once approved, return the item using tracked courier service.

4. The customer is responsible for return shipping costs unless the product is faulty.

 

7. Refunds

Refunds will be processed once the returned item is inspected and approved.

Refunds may be provided as:

Replacement product

Store credit

Full or partial refund (depending on the situation)

Refunds will be issued to the original payment method.

 

8. Faulty or Defective Products (CGA Compliance)

If a product is faulty, we will meet our obligations under the Consumer Guarantees Act 1993 (CGA).

Depending on the issue, the customer may be entitled to:

Repair

Replacement

Refund

Faults caused by improper installation, misuse, off-road impact, or modifications are not covered.

 

9. Exchanges

Exchanges may be offered if the item is unused, in original condition, and in stock.

Additional shipping charges may apply.

 

10. Customer-Supplied Parts

The Company is not responsible for faults, defects, or failures caused by customer-supplied parts. Returns cannot be accepted for items not purchased from The Company.

 

11. Return Shipping Address

407 Ferry Road, Woolston, Christchurch 8023

 

12. Updates to This Policy

We may update this Returns & Refund Policy at any time. The latest version will always be available on our website.

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