Shipping Policy

1. Introduction

This Shipping Policy outlines how The Company handles shipping of products, parts, and merchandise within New Zealand.

2. Order Processing Time

Orders are processed within 1–3 business days after payment is received.

Custom, special-order, or back-ordered items may require additional processing time. Customers will be notified of any delays.

3. Shipping Methods

We use reputable New Zealand courier services. Shipping options may include:

Standard Courier

Signature-required delivery

Rural delivery (additional fees may apply)

Tracking information will be provided once the order has been dispatched.

4. Shipping Fees

Shipping fees are calculated at checkout or provided with your invoice.

Rural delivery or oversized items may incur additional charges.

Free shipping promotions apply only where clearly stated.

5. Delivery Timeframes

Estimated delivery times within New Zealand:

Urban: 1–3 business days

Rural: 2–5 business days

These timeframes are estimates and may be affected by courier delays, holidays, or unforeseen events.

6. Pickup Option

Customers may choose to pick up their order from The Company’s workshop by arrangement. No shipping fees apply for pickups.

7. Shipping Restrictions

We currently ship only within New Zealand unless otherwise agreed.

Dangerous goods, oversized items, or restricted automotive components may have special shipping requirements.

8. Damaged, Lost, or Missing Parcels

The Company is not responsible for delays or issues caused by courier companies.

If an item arrives damaged, customers must notify us within 48 hours with photos of the packaging and product.

Lost parcels will be investigated with the courier. Replacement or refund decisions depend on courier outcomes and insurance coverage.

9. Incorrect Shipping Information

The customer is responsible for providing accurate shipping details.

Orders delivered to an incorrect address due to customer error are non-refundable.

Re-delivery fees may apply.

10. Returns & Refunds

Returns and refunds for shipped items follow our Returns & Refund Policy.

Items must be unused, in original packaging, and returned within the specified timeframe.

11. Updates to This Policy

We may update this Shipping Policy at any time. The latest version will always appear on our website.